Terms of Use
Effective Date: 28/08/2025 Last Updated: 28/08/2025
Agreement to Terms
By accessing and using the website of Svira Consultants (“Company,” “we,” “our,” or “us”) or engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms of Use and all applicable laws and regulations.
If you do not agree with any of these terms, you are prohibited from using or accessing our website and services.
Services Overview
Svira Consultants provides professional digital services including:
- Website Development: Custom business websites, e-commerce platforms, web applications
- Software Development: Custom business software, automation tools, management systems
- Digital Consulting: Technical guidance, digital strategy, and ongoing support services
- Maintenance Services: Website updates, security monitoring, performance optimization
All services are provided under the terms outlined in this agreement and individual service contracts.
Service Agreement and Contracts
Project Initiation
- Services begin only after written agreement and initial payment
- All project requirements must be documented in writing
- Scope changes require written approval and may incur additional charges
- Timelines are estimates and may vary based on project complexity and client responsiveness
Client Responsibilities
You agree to:
- Provide accurate and complete project requirements
- Supply necessary content, images, and materials in required formats
- Respond to communications and approval requests within reasonable timeframes
- Provide access to necessary accounts, domains, and hosting services
- Review and approve deliverables within specified review periods
Our Responsibilities
We commit to:
- Deliver services according to agreed specifications
- Maintain professional standards and industry best practices
- Communicate project progress and any issues promptly
- Provide reasonable support during and after project completion
- Protect confidential information shared during service delivery
Intellectual Property Rights
Shared Ownership Model
Client Ownership:
- Content: You retain full ownership of all text, images, logos, and content you provide
- Brand Elements: Your trademarks, brand materials, and proprietary business information remain yours
- Final Deliverables: You receive full usage rights to the completed website or software for business purposes
Svira Consultants Ownership:
- Source Code: We retain ownership of underlying code, frameworks, and technical architecture
- Development Methods: Our proprietary development processes, tools, and methodologies remain ours
- Reusable Components: Code libraries, templates, and generic functionalities we develop
- Portfolio Rights: Right to showcase completed projects in our portfolio and marketing materials
Mutual Benefits:
- You get full business usage rights without technical restrictions
- We maintain ability to improve and reuse technical innovations
- Both parties benefit from efficient development and competitive pricing
Third-Party Components
- Open-source software and third-party tools retain their original licenses
- Premium themes, plugins, or software are licensed according to their terms
- Clients are responsible for ongoing licensing fees for third-party premium components
Payment Terms and Policies
Payment Structure
- Initial Payment: 50% of total project cost due before work begins
- Final Payment: Remaining 50% due before project delivery
- Additional Services: Billed separately with prior approval
- Maintenance: Monthly or annual billing for ongoing support services
Payment Methods
We accept payments through:
- Bank transfers (preferred method)
- Online payment processors (Razorpay, PayPal, etc.)
- Digital wallets and UPI payments
Late Payments
- Payments are due within 15 days of invoice date
- Late payments may incur 2% monthly service charge
- Work may be suspended for payments overdue by 30 days
- Legal action may be taken for severely delinquent accounts
Refund Policy
No Refunds: All payments are final once work has begun. This policy exists because:
- Custom development work cannot be “returned” or resold
- Time and resources are committed immediately upon project start
- Detailed consultations and planning occur before payment
- Client approvals are required at multiple project stages
Project Cancellation
- Clients may cancel projects before work begins for full refund
- After work begins, no refunds are provided
- Completed work remains property of Svira Consultants if final payment is not made
- Cancellation must be provided in writing
Website and Service Usage
Acceptable Use
You agree not to:
- Use our services for illegal, harmful, or unethical purposes
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Distribute malware, spam, or harmful content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our services
Content Standards
Any content you provide or publish must:
- Be accurate and not misleading
- Comply with applicable laws and regulations
- Respect third-party intellectual property rights
- Be appropriate for general business audiences
- Not contain offensive, defamatory, or harmful material
Account Security
- You are responsible for maintaining confidentiality of account credentials
- Notify us immediately of any unauthorized access or security breaches
- Use strong passwords and security best practices
- Do not share account access with unauthorized parties
Warranties and Disclaimers
Limited Warranty
We warrant that our services will:
- Be performed with professional skill and care
- Substantially conform to agreed specifications
- Be free from material defects in workmanship for 30 days after delivery
Disclaimer of Other Warranties
EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:
- MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE
- UNINTERRUPTED OR ERROR-FREE OPERATION
- SPECIFIC RESULTS OR OUTCOMES
- COMPATIBILITY WITH ALL SYSTEMS OR SOFTWARE
Technology Limitations
- Internet technologies evolve constantly; ongoing updates may be required
- Third-party services may change or discontinue, affecting functionality
- Browser compatibility varies and may require ongoing adjustments
- Search engine algorithms change and may affect SEO performance
Limitation of Liability
Liability Cap
OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
Excluded Damages
WE SHALL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
- LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
- DATA LOSS OR CORRUPTION (BEYOND REASONABLE RECOVERY EFFORTS)
- THIRD-PARTY CLAIMS OR DAMAGES
- DELAYS CAUSED BY FACTORS BEYOND OUR REASONABLE CONTROL
Client Indemnification
You agree to indemnify and hold us harmless from claims arising from:
- Your use of our services
- Content you provide or publish
- Violation of these terms or applicable laws
- Infringement of third-party rights
Privacy and Confidentiality
Client Information
- We protect your confidential business information
- We do not share sensitive client data without permission
- Our full privacy practices are detailed in our Privacy Policy
Mutual Confidentiality
- Both parties agree to protect confidential information shared during projects
- Confidentiality survives termination of our business relationship
- Portfolio showcasing excludes confidential or sensitive information
Data Security
- We implement reasonable security measures to protect client data
- Clients are responsible for backing up their own content and data
- We are not liable for data loss due to client negligence or third-party failures
Force Majeure
We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
- Natural disasters, war, terrorism, or government actions
- Internet service provider failures or widespread outages
- Third-party service disruptions or changes
- Health emergencies or pandemics affecting operations
Termination
Termination by Either Party
- Either party may terminate ongoing services with 30 days written notice
- Termination does not relieve obligation to pay for services already rendered
- Completed work and intellectual property rights remain as specified above
Immediate Termination
We may terminate services immediately if:
- You breach material terms of this agreement
- Payment becomes significantly overdue
- You use services for prohibited or illegal purposes
- Continuation would cause harm to our business or other clients
Effect of Termination
Upon termination:
- You must pay all outstanding fees
- We will provide final deliverables for completed work
- Mutual obligations for confidentiality continue
- Rights and licenses granted continue according to their terms
Modifications and Updates
Website and Service Changes
- We may modify our website, services, or policies at any time
- Material changes will be communicated with reasonable notice
- Continued use of services constitutes acceptance of changes
Terms Updates
- These terms may be updated periodically
- Updates will be posted on our website with effective date
- Ongoing projects continue under terms in effect when service began
Communication and Support
Business Hours
- Support Hours: Monday-Friday, 9:00 AM – 6:00 PM IST
- Emergency Support: Available for critical issues by prior arrangement
- Response Time: We aim to respond to inquiries within 24 hours
Communication Methods
- Email: hello@sviraconsultants.com (primary)
- Phone: +91-9967530411 (business hours)
- Project Management: Through agreed collaboration platforms
Language and Documentation
- All communications and documentation are in English
- Translation services are not provided as part of standard service
Governing Law and Jurisdiction
Legal Framework
- These terms are governed by the laws of India
- Any disputes will be subject to jurisdiction of Mumbai, Maharashtra courts
- Indian law takes precedence over conflicting foreign regulations
Dispute Resolution
- Good Faith Discussion: First attempt to resolve disputes through direct communication
- Mediation: If needed, both parties agree to attempt mediation before litigation
- Arbitration: Complex disputes may be resolved through binding arbitration in Mumbai
- Legal Action: Court proceedings in Mumbai, Maharashtra as final option
Miscellaneous Provisions
Entire Agreement
These terms, together with individual service contracts and our Privacy Policy, constitute the complete agreement between parties.
Severability
If any provision is found unenforceable, the remainder of the agreement remains in full force and effect.
Assignment
You may not assign your rights or obligations without our written consent. We may assign our rights to qualified successors.
Waiver
Failure to enforce any provision does not constitute a waiver of that provision or any other rights.
Survival
Provisions regarding intellectual property, payment obligations, confidentiality, and limitation of liability survive termination.
Contact Information
For questions about these Terms of Use or our services:
Svira Consultants
- Email: hello@sviraconsultants.com
- Phone: +91-9967530411
- Address: Mumbai, Maharashtra, India
- Business Hours: Monday-Friday, 9:00 AM – 6:00 PM IST
Acknowledgment: By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
These Terms of Use were last updated on 28/08/2025 and are effective immediately.