Privacy Policy

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Privacy Policy

Effective Date: 28/08/2025 Last Updated: 28/08/2025

Introduction

Svira Consultants (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, business name, mailing address
  • Communication Data: Messages, inquiries, feedback, and correspondence sent through contact forms or direct communication
  • Account Information: Username, password, and account preferences (if you create an account)
  • Payment Information: Billing address, payment method details, and transaction information
  • Project Information: Files, documents, project requirements, and business information you share during service delivery
  • Marketing Preferences: Newsletter subscriptions and communication preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information:

  • Technical Information: IP address, browser type, operating system, device information, screen resolution
  • Website Usage Data: Pages visited, time spent on pages, click-through rates, referring websites, exit pages
  • Location Data: General location information based on IP address
  • Cookies and Tracking Data: Information collected through cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third-party sources, including:

  • Social Media Platforms: Information from social media profiles when you interact with our social media pages
  • Business Partners: Information from partners, referrals, and collaborative projects
  • Public Sources: Publicly available information relevant to business communications

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Providing website development, software development, and consulting services
  • Communicating about projects, timelines, and deliverables
  • Processing payments and managing billing
  • Providing customer support and technical assistance

Business Operations

  • Responding to inquiries and providing information about our services
  • Improving our website, services, and customer experience
  • Analyzing website usage and performance metrics
  • Maintaining security and preventing fraud

Marketing and Communications

  • Sending newsletters, updates, and promotional materials (with consent)
  • Sharing industry insights, tips, and relevant business information
  • Conducting market research and customer satisfaction surveys

Legal and Compliance

  • Complying with legal obligations and regulatory requirements
  • Protecting our rights and interests in legal proceedings
  • Enforcing our terms of service and other agreements

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in our business operations:

  • Web Hosting Services: For website hosting and maintenance
  • Analytics Providers: Google Analytics for website performance analysis
  • Email Services: Email marketing platforms and communication tools
  • Payment Processors: Razorpay, PayPal, Stripe, and other payment gateways
  • Cloud Storage: Google Drive, Dropbox, and similar services for secure file storage
  • Security Services: Anti-spam, anti-fraud, and security monitoring services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of our users
  • Investigate and prevent fraud, security breaches, or illegal activities
  • Enforce our terms of service and other legal agreements

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Third-Party Services and Cookies

Third-Party Services

Our website uses various third-party services that may collect information:

  • Google Analytics: Tracks website usage and performance metrics
  • Google reCAPTCHA: Protects forms from spam and automated abuse
  • Social Media Plugins: Facebook, LinkedIn, Twitter integration for content sharing
  • Live Chat Tools: Customer support and communication platforms
  • CDN Services: Content delivery networks for improved website performance
  • Email Marketing: Platforms for newsletter delivery and marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Improve website functionality and user experience
  • Prevent fraud and enhance security

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

  • Encryption: SSL/TLS encryption for data transmission
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Regular Updates: Software and security updates to prevent vulnerabilities
  • Monitoring: Continuous monitoring for security threats and unauthorized access
  • Backup Systems: Regular data backups with secure storage

Data Breach Response

In the event of a data breach, we will:

  • Investigate and contain the breach immediately
  • Notify relevant authorities as required by law
  • Inform affected users within 72 hours when feasible
  • Take corrective measures to prevent future breaches

Data Retention

We retain your personal information for as long as necessary for legitimate business purposes or as required by law:

  • Contact Inquiries: Retained until resolved plus reasonable follow-up period
  • Client Projects: Retained during project duration plus 3 years for support and legal purposes
  • Financial Records: Retained for 7 years as required by tax and accounting regulations
  • Marketing Data: Retained until you opt-out or we determine it’s no longer needed
  • Website Analytics: Typically retained for 26 months (Google Analytics default)

You may request deletion of your personal information, subject to legal and business requirements.

Your Rights and Choices

Access and Control

You have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests

Marketing Communications

You can:

  • Unsubscribe: Use unsubscribe links in marketing emails
  • Update Preferences: Contact us to modify communication preferences
  • Opt-Out: Request removal from all marketing communications

Cookie Management

You can:

  • Browser Settings: Control cookies through browser preferences
  • Opt-Out Tools: Use third-party opt-out tools for advertising cookies
  • Analytics: Opt-out of Google Analytics using their opt-out tool

International Data Transfers

As we serve clients globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequate Protection: Transfers only to countries with adequate data protection laws
  • Standard Contractual Clauses: Use of approved data transfer agreements
  • Consent: Explicit consent for transfers when required by law

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

  • Notify Users: Post updates on our website and notify via email for material changes
  • Effective Date: Update the effective date at the top of this policy
  • Review Period: Provide reasonable time to review changes before they take effect

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Svira Consultants Privacy Team

Response Time: We will respond to privacy-related inquiries within 30 days.

Jurisdiction and Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

This Privacy Policy was last updated on 28/08/2025 and is effective immediately.